Return and refund policy

Return & Refund Policy – Nuethread

Last Updated: July 30, 2025

At Nuethread, your satisfaction is our priority. We understand that sometimes a product may not be what you expected, or you may need to return it for other reasons. This Return & Refund Policy outlines the conditions and process for returning items and requesting refunds, so you can shop with confidence.

1. Eligibility for Returns

To qualify for a return:

• You must request a return within 14 days of receiving your order.
• Items must be:
  
  

  • Unused and in their original condition

  • Unwashed and free of any stains, odors, or damage

  • Returned in the original packaging, including any tags or labels

• You must provide a valid proof of purchase (order number or receipt).

Non-eligible returns:

• Items marked as "Final Sale" or "Clearance"
• Personalized or custom-made products
• Gift cards or digital products
• Hygiene-sensitive items (e.g., undergarments)

2. Return Process

If you are eligible for a return, please follow these steps:

1. Contact Us: Email us at support@nuethread.com with your order number, reason for return, and (if applicable) photos of the item.
2. Receive Authorization: We will review your request and, if approved, provide you with a return authorization and shipping instructions.
3. Ship the Item Back:

   • Pack the item securely in its original packaging.

   • Include proof of purchase.

   • Ship it to the address we provide in the return authorization email.

4. Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return requirements.
5. Approval & Refund: If the return is approved, we will issue a refund or store credit within 5–10 business days.

Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refunds

If your return is approved:

• Refunds will be issued to your original payment method.
• Processing may take 5–10 business days after we approve the return.
• Refund times may vary based on your bank or payment provider.

If your return does not meet our eligibility requirements, we may refuse the refund or offer a partial refund.

4. Exchanges

We do not offer direct exchanges. If you need a different size, color, or product:

• Return the original item for a refund.
• Place a new order for the item you want.

This process ensures faster delivery and better inventory management.

5. Damaged or Defective Items

We take product quality seriously. If you receive an item that is damaged, defective, or incorrect:

• Contact us at support@nuethread.com within 7 days of delivery.
• Provide your order number and clear photos of the issue.
• We will replace the item or issue a full refund, including return shipping costs.

6. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account or credit card statement.
2. Contact your bank or card provider (it may take time before the refund is posted).
3. If you’ve done this and still haven’t received your refund, email us at support@nuethread.com for assistance.

7. Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance products
• Gift cards
• Personalized or custom-made items
• Hygiene-sensitive items (e.g., undergarments, certain accessories)

8. International Returns

For international orders:

• Return shipping costs are the responsibility of the customer.
• Customs duties, taxes, and import fees are non-refundable.

9. Policy Updates

We may update this Return & Refund Policy from time to time to ensure compliance with applicable laws and improve customer experience. Any updates will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please contact us:

Nuethread
Email: support@nuethread.com